Refund & Returns

At MNR International LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please review our Refund & Returns policy below.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items, such as perishable goods, personal care products, or items marked as final sale, are not eligible for returns. Please check the product description for any exceptions.

2. Return Process

• To initiate a return, please contact us at info@mnrinternationalllc.com with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
• Please do not send your purchase back without first receiving an RMA number.
• You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

3. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Please note that original shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mnrinternationalllc.com.
• If you wish to exchange an item for a different product, please initiate a return for the original item and place a new order for the desired product.

5. Non-Returnable Items

• Certain items cannot be returned, including:
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, skincare products)
  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale
• Please carefully read the product descriptions before making a purchase to ensure the item is eligible for return.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@mnrinternationalllc.com with your order number and photos of the damage or defect.
• We will work with you to resolve the issue by offering a replacement, exchange, or refund as appropriate.

7. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please first check with your bank or credit card company, as processing times can vary.
• If you’ve done this and still have not received your refund, please contact us at info@mnrinternationalllc.com for further assistance.

8. Return Shipping

• You are responsible for paying the shipping costs for returning your item unless the return is due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

9. Contact Us

If you have any questions or concerns about our Refund & Returns policy, please reach out to us:

• Phone: +1 (512) 678-0651
• Email: info@mnrinternationalllc.com
• Address: 3000 S. Hulen Street Ste 124#1006, Fort Worth, TX 76109, USA

We value your business and are here to ensure your complete satisfaction.